Privacy Policy

BannuZaiqa is a local food marketplace for Bannu, Pakistan. This Privacy Policy explains how BannuZaiqa collects, uses, stores, and shares information when customers, sellers, riders, or visitors use our website, apps, panels, and related services.

BannuZaiqa may collect name, phone number, email address if used, OTP and security verification information, customer order details, delivery address and area, optional map pin or location coordinates, support or chat messages, voice messages where used, seller business details, rider information, payment status records, uploaded payment proof screenshots where applicable, and technical logs, crash, debug, security, and performance information needed for reliability and service improvement.

Information is used to create and verify accounts, process orders, share necessary order and delivery details with the relevant seller and assigned rider, help sellers manage menus and availability, help riders update delivery and payment collection status, provide support, detect misuse, and improve marketplace reliability.

BannuZaiqa does not sell personal information. Necessary information may be shared with the relevant seller, assigned rider, service providers for hosting, storage, SMS/OTP, email, security, and technical operations, or where required by law or a dispute process.

Customers must provide a delivery address and area for orders. A map pin or location coordinate may be offered as an optional feature to help riders find the address faster. If no map pin is provided, the written address and phone contact may still be used where delivery is available.

BannuZaiqa may record payment method, payment status, rider payment marking, paid time, and online payment proof for food order coordination. BannuZaiqa does not provide banking, wallet, loan, investment, or money-transfer services and does not ask users to share bank passwords, wallet PINs, or private financial credentials.

BannuZaiqa uses reasonable safeguards, access controls, and security practices. No online system can be guaranteed completely secure. Information may be kept as long as needed to provide services, manage orders, handle complaints, keep records, prevent misuse, and meet legal or operational requirements.

Users may request account deletion or data deletion by contacting BannuZaiqa through the official support email at bannuzaiqasupport@gmail.com. Some records may be retained where required for order history, disputes, fraud prevention, accounting, settlements, legal compliance, marketplace safety, unresolved complaints, or active support cases.

Users may contact BannuZaiqa at bannuzaiqasupport@gmail.com for account, support, privacy, or data-related requests. BannuZaiqa may update this Privacy Policy as the marketplace, apps, payment methods, delivery workflow, and legal requirements develop.